SilverCloud Sign-up

Before we begin, please note:

• Everything you do on SilverCloud will remain completely confidential. Read the full contract

  The client undertakes:

  1.     I understand that SilverCloud is not an emergency support programme and if I am in need of emergency support I should contact emergency services or attend the Accident and Emergency (A&E) at the local hospital (Lancaster Royal Infirmary if in Lancaster).

  2.     I understand that this is an unsupported programme and that if my situation persists, that I should contact my GP for referral to the NHS (National Health Service).

  3.     I take full responsibility for working through SilverCloud at my own pace and choosing the activities I do.

  4.     I will consult with a GP if advised to do so.

  5.     I understand that if I am in crisis or feeling very distressed I will contact my GP or one of the other contacts suggested on the "where to get help" page.

  6.     I understand that I may receive reminder emails or texts from the programme.

• To give you the best experience there are elements of your information that we need to store and process, in line with our  privacy practices.

SilverCloud takes your privacy and security very seriously, and we consider carefully any information that we need to collect or store.

The only information that we collect is:

• information you enter directly;
• and information collected automatically when you use the platform.

This includes personal details, information about your mental health or usage details (for example when you log in and which pages you viewed).

We do this in order to make the platform work (for example, in order to show you which pages you have viewed), and also to better understand how it is being used so that we can keep improving.

If you would like to know more, you can read our full privacy notice at any stage by visiting your help centre. Or by using the link at the bottom of every page.

• SilverCloud is not an emergency service. If you need urgent help please speak to someone now.

If you are distressed or experiencing despair, try to speak to somebody now.

Is there a family member or a friend you could call?

If you or anyone else is in immediate danger or harm, then please call the Police or Ambulance Service on 999.

For more contact information, visit the help page.